FAQ's
1. DELIVERY
We deliver medicines only in INDIA.
2. DELIVERY CHARGES
Delivery is FREE for Orders ABOVE 500 Rupees and it will remain free for selected cities which will be displayed during checkout. Our Delivery charges will be nominal and will be intimated prior to the customer
3. ORDER BY EMAIL
Make a list of all the medicines you'd like to order, upload the prescription. E-mail the list to us at medicines@theaidify.com Please ensure that you provide your full mailing address including the pin code. We'll call you back to confirm or will get back to you via mail on medicines we service to the given address. Once we confirm the same, the order will be processed. If you have ordered prescription medicines, you need to scan the prescription and send it along with the e-mail. You can also upload a legible photograph if you are unable to scan it. Our service partners will not process your order without a prescription. Our partners will then fulfill the order at the earliest.
4. Service days and time You can order 24*7 through our web site or App.
we service order 7 days a week . In case of any delay, our agent will inform you on a priority basis. You can contact us on : +91 9341500600 (between 10am and 7pm).
5. What if I am not at home when the products are delivered?
In case you are not at home, please nominate a neighbor or someone close by who can receive the order. Ensure that they have the payable amount.
6. IF MY ORDER DOES NOT GET SERVICED?
We strive hard to service all our orders. We will schedule the orders at your convenient time. However, in case we cannot, we will refund the cost of the medicines as store credits to your WALLET Account.
7. PAYMENT OPTIONS AVAILABLE
We currently take payments in CARD, Net banking or BANK Transfer. Cash could be handed over at the time our service partner hands over the order to you.
8. HOW CAN I EDIT OR CANCEL MY ORDER?
This can only be done before the order has been shipped, i.e. you need to en
sure you send us a mail at medicines@theaidify.com with your order number or call us at +91 9341500600 for cancellation, before the mail with 'order shipped information' reaches you.
9. ABOUT PRESCRIPTIONS
If you order a medicine that can only be prescribed by a qualified medical practitioner, then you need to have that prescription ready at the time of placing of order. You can either upload while placing the order if you have it ready or you can e-mail it later with your order ID to medicines@theaidify.com
10. CUSTOMER CARE
Write to us at medicines@theaidify.com with your queries .
You can also call us at +91 9341500600 (09 am to 09 pm 6 days a week (Except Sunday))
11. BUSINESS DEVELOPMENT OPPORTUNITIES AND PARTNERSHIPS
Please contact us at medicines@theaidify.com Ensure that your subject line is 'Business Development' for faster reverts.
12. QUALITY AND AUTHENTICITY OF THE MEDICINES
We ensure that our partners procure the medicines directly from certified pharmacists and regulated manufacturers. Some of our partners are reputed manufacturers themselves. Rest assured, we ensure that you get only quality and authentic medicines that are well within the expiry date.
13. HOW IS MY ORDER PROCESSED?
Step 1: Customer uploads the prescription Step 2: Pharmacist reviews and digitises the prescription along with a order cart Step 3: Customer will select the required items along with quantity and selects the mode of payment as desired Step 4: Our partner pharmacy will deliver the medicine at your doorstep depending upon the availability
Please note the value shown in the order confirmation screen is just an approximate value and you will know the actual price when it is invoiced in the pharmacy after you confirm the order. If the mode of payment is card/net banking, then you will get an email with the invoice amount to be paid along after it is invoiced in the partner pharmacy. This step is to ensure we collect the exact amount after the invoice is finalized.
14. HOW WILL I KNOW THE AVAILABILITY OF THE MEDICINE?
Please note that price & stock of medicines change in real time. We are working with our partners to expose real time price & stock information.
15. WHY CAN'T I CONFIRM ORDER AS SOON AS I UPLOAD THE PRESCRIPTION?
Pharmacists verify the prescription and digitize the same before you can confirm the order.
16. CAN I BUY GENERIC SUBSTITUTES?
Yes, you can buy generic substitutes provided the doctor writes the generic name instead of brand name in the prescription
17. CAN I TRACK MY ORDER?
Yes sure. We update you at every stage with an sms/email.
18. WHY DOES THE MEDICINE PRICES CHANGE?
Medicine prices vary by geographical location, batch number and often change on a day to day basis due to regulations and distributors. The process listed on our site act as guidance and help you understand if you are paying the right price for your medicines
